Shipping & Returns
How does our shipping prices stack up?
We are based in Auckland which means we are able offer a competitive rate for Auckland metro deliveries. All boxes are sent by courierer and our prices are as follows:
Auckland metro $6.50
Nationwide $10.50 (Rural +$3)
What are the standard time frames for delivery?
All orders will be couriered within 48 hours of purchase (excluding weekends) and the following delivery schedules will apply:
Auckland metro: next working day
North Island: 1-3 working days
South Island and Waiheke Island: 2-4 working days
Rural delivery: an additional 1-3 working days
If you are needing a gift box or date box urgently to be delivered within Auckland Central on a weekend, please get in touch as we may be able to organise a special delivery for an additional $25.
Can I specify a delivery day?
Please let us know in the comments box at checkout if you would like your order to arrive on a specific day. We will do our utmost best to arrange this, however we can not be held responsible if this doesn’t occur. If no date is specified we will by default send your order within 48 hours (excluding weekends). We will always contact you via email if there are any issues in regards to shipping your order.
What are my shipping options?
Our standard method of delivery is a non-signature required courier service. If there is no one home to receive the package it will be left in a safe place by the courier driver. Unfortunately we are unable to deliver to PO or private boxes, and we are not responsible for incorrectly supplied addresses, or non-delivery due to properties having difficult access or that are unsafe or inappropriate to deliver to. A re-delivery cost will be charged if the original delivery information provided is incorrect. We do check all addresses prior to dispatch, and will query any directly with you that may have issues.
How about rural delivery?
There is an additional $3 charge on top of the standard shipping rate. Please ensure to inform us clearly if rural delivery is required so that we can get it delivered on the correct courier ticket and avoid delays. If we find the address given is a rural address and rural shipping has not been selected, an invoice will be emailed to you and we will require this payment before despatch.
Will you advise me when the order has been shipped?
Yes! We will send you an email with the tracking number so that you may keep in the loop.
Can you guarantee the arrival of my order within the delivery time frames provided?
We will always endeavour to have orders delivered within our stated time frame. Unfortunately there may be rare occasions where our stated delivery times may be affected by conditions or events beyond our control and in these circumstances we are unable to provide a refund.
Will my order arrive promptly during peak-holiday periods such as Christmas or Valentines?
As above, we will always endeavour for your order to arrive within the timeframe stated, however during peak periods we can not guarantee a prompt delivery and recommend ordering a week in advance.
Can I order from OverSeas?
Whilst we are not currently shipping outside of New Zealand, you can certainly purchase from over seas to be sent within New Zealand. Doesn’t that make gift purchasing easier!
May I pick up my order in person?
Unfortunately we do not allow pick ups as this is an online store only.
What if the item does not arrive or is damaged?
Please inform us if the item arrives damaged or does not arrive at all, we shall contact the courier provider and organise a replacement product to be shipped to you immediately.
May I return my order if I am not happy with it or no longer want it?
We have taken much care and thought to only stock quality products and ensure they leave our premises in perfect condition. Due to the type of products we sell, we can not refund your purchase if you change your mind. If you are unhappy with the quality, please get in touch via email and we will do our best to come to a resolution. We will always come to the party with the Consumer Guarantees Act if our products are faulty, not fit for purpose or have been wrongly described.