Shipping & Returns

How does our shipping prices stack up?

Our Care Box range includes delivery anywhere within New Zealand. Delivery costs do apply to our Gift sets range and Essentials and ranges from $3.50 to $10 (not including rural). However if these are purchased in conjunction with a Care Box, the shipping will remain inclusive provided they are shipped to the same address.
 

What are the standard time frames for delivery?

Provided your order has been received by midday, the following delivery schedules will apply:

  • North Island: 1-2 working days only
  • South Island and Waiheke Island: 2-3 working days
  • Rural delivery: an additional 1-3 working days

Please be advised that standard deliveries can not be shipped on Saturdays or Sundays,  therefore any orders received during the weekend will be scheduled for pick on the next working day. If you are needing a Care Box urgently to be delivered within Auckland Central on a weekend, please get in touch as we may be able to organise a special delivery for an additional $15.
 

Can I specify a delivery day?

Please let us know in the comments box at checkout if you would like your gift or Care Box to arrive on a specific day.  We will do our utmost best to arrange this, however we can not be held responsible if this doesn’t occur. If no date is specified we will by default send your order on the next working day. We will always contact you via email if there are any issues in regards to shipping your order.
 

What are my shipping options?

Our standard method of delivery is a non-signature required courier service.  If there is no one home to receive the package it will be left in a safe place by the courier driver. Please feel free to nominate a safe place in the comments on your order. If you prefer a signature required delivery, please ensure you select the signature required option in the dropdown, this will add an additional cost of $3 to your purchaseUnfortunately we are unable to deliver to PO or private boxes, and we are not responsible for incorrectly supplied addresses, or non-delivery due to properties having difficult access or that are unsafe or inappropriate to deliver to. A re-delivery cost will be charged if the original delivery information provided is incorrect. We do check all addresses prior to dispatch, and will query any directly with you that may have issues.
 

How about rural delivery?

Because we believe in the gift of caring, we don’t charge extra for rural delivery for our Care Box purchases. However purchases of our Gifts sets range and Essentials will require an additional $3 on top of the standard shipping rate. Please ensure to inform us clearly if rural delivery is required so that we can get it delivered on the correct courier ticket and avoid delays. If we find the address given is a rural address and the additional $3 has not been selected in the drop down, an invoice will be emailed to you and we will require this payment before despatch.
 

Will you advise me when the order has been shipped?

Yes! We will send you an email with the tracking number so that you may keep in the loop.
 

Can you guarantee the arrival of my order within the delivery time frames provided?

We will always endeavour to have orders delivered within our stated time frame. Unfortunately there may be rare occasions where our stated delivery times may be affected by conditions or events beyond our control and in these circumstances we are unable to provide a refund.
 

Will my order arrive promptly during peak-holiday periods such as Christmas or Valentines?

As above, we will always endeavour for your order to arrive within the timeframe stated, however during peak periods we can not guarantee a prompt delivery and recommend ordering a week in advance.
 

Can I order from Over Seas?

Whilst we are not currently shipping outside of New Zealand, you can certainly purchase from over seas to be sent within New Zealand. Doesn’t that make gift purchasing easier!
 

May I pick up my order in person?

Unfortunately we do not allow pick ups as this is an online store only.
 

What if the item does not arrive or is damaged?

Please inform us if the item arrives damaged or does not arrive at all, we shall contact the courier provider and organise a replacement product to be shipped to you immediately.
 

May I return my order if I am not happy with it or no longer want it?

We have taken much care and thought to only stock quality products and ensure they leave our premises in perfect condition. Due to the type of products we sell, we can not refund your purchase if you change your mind. If you are unhappy with the quality, please get in touch via email and we will do our best to come to a resolution. We will always come to the party with the Consumer Guarantees Act if our products are faulty, not fit for purpose or have been wrongly described.